Krewfill provides absence reporting and coverage recommendations to employers with hourly workforces. This policy explains what we collect, why, and what we deliberately do not collect.
The short version
We never ask why someone is absent, and there is nowhere in our system to record a reason. We identify workers by an employer-assigned ID, not by name. We do not sell data, and we do not share mobile phone numbers or SMS opt-in information with anyone for marketing purposes.
Who we are
Krewfill is operated by Krewfill LLC, a Kentucky limited liability company. You can reach us at bibek@krewfill.com.
Two kinds of people, two kinds of data
Our service involves two groups, and we treat their information differently.
Employers and managers
People who buy or administer Krewfill. We collect name, work email, phone number, job title, company name and site details, along with normal service usage records.
Hourly workers
People who text our number to report an absence. Their employer provides us with a roster. We collect only what the service needs to function.
What we collect about workers
- An employee identifier assigned by the employer. Not a name.
- A mobile phone number, used to match an incoming message to the roster and to reply.
- Work attributes such as site, shift, job function, certifications and cross-training.
- The content of messages sent to or from our number, limited to absence and shift coverage.
What we do not collect
- Reasons for absence. We never ask, and there is no field to store one. If a worker volunteers a reason in a message, our system does not parse, categorise or surface it.
- Health or medical information of any kind.
- Individual pay rates. We use average rates by job function for cost estimates.
- Home addresses, dates of birth, government identifiers or financial details.
- Location data. We do not track where anyone is.
How we use it
- To confirm receipt of an absence report to the worker who sent it
- To calculate coverage against an employer's staffing requirements
- To generate ranked coverage recommendations for managers
- To send open shift offers to workers who may be eligible
- To produce aggregate reports for the employer
- To operate, secure and improve the service
What managers see
Managers see coverage by function and shift, and which specific gaps need filling. They see that a worker is out. They do not see a reason, because we do not have one. We do not produce individual attendance scores, rankings or reliability ratings, and we will not build them.
SMS messaging
We do not share your mobile information
No mobile information collected through our SMS program will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, except with the subcontractors and service providers who help us deliver the messaging service itself.
How consent works
Workers opt in by texting our published number, or by texting a keyword posted at their worksite. Sending a message to us is the act of opting in. We do not add anyone to messaging from a list, and we do not message anyone who has not first messaged us or been enrolled by their employer with notice.
What we send
Confirmation that an absence report was received, a small number of follow-up questions about return timing, and open shift offers where the employer uses that feature. We do not send marketing or promotional messages to workers. Ever.
Frequency
Message frequency varies and depends on how often a worker reports an absence. Most workers receive fewer than five messages per month.
Opting out
Reply STOP to any message to stop receiving messages. You will get one confirmation and then nothing further. Reply HELP for help, or contact bibek@krewfill.com.
Costs and delivery
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Who we share information with
We share information in only three situations.
- With the employer. An employer sees data about its own workforce at its own sites. Nothing more.
- With service providers who make the product work: our messaging carrier, our cloud hosting provider and our database provider. They are bound to use the data only to provide those services.
- Where the law requires it, or to protect against fraud, abuse or a threat to someone's safety.
We do not sell personal information. We do not share it with advertisers, data brokers or marketing partners.
How long we keep it
Message records and absence events are retained for the duration of the employer's subscription and for twelve months afterward, then deleted. Aggregate statistics that cannot identify an individual may be retained longer. An employer can request earlier deletion of its data at any time.
Security
Data is encrypted in transit and at rest. Access is limited to personnel who need it to operate the service. Because we identify workers by employer-assigned ID rather than name, a breach of our systems alone would not reveal who anyone is.
Your rights
Depending on where you live, you may have the right to access, correct or delete information about you, or to object to certain processing. Because your employer controls the roster and the identifiers, we will usually direct a worker request to the employer and assist them in responding. Contact bibek@krewfill.com and we will help.
Children
The service is not directed to anyone under 16, and we do not knowingly collect information from them.
Changes
If we change this policy materially, we will update the date at the top and notify employers by email. Continued use after a change means acceptance of the updated policy.
Contact
Krewfill LLC
Lexington, Kentucky
bibek@krewfill.com
This policy describes our actual practices in plain language. It is not legal advice, and it has not been reviewed by counsel. If you are evaluating Krewfill for a regulated environment, we are happy to complete your security questionnaire.